Refund Policy

Learn about our refund eligibility, request process, timelines, and customer support assistance.

Last Updated

Last updated: June 2026

1. Overview

At DoradoImpex, customer satisfaction is important to us. This Refund Policy explains the circumstances under which refunds may be requested and processed for products and services purchased through our website.

2. Refund Eligibility

Refund requests may be considered under the following circumstances:

  • Duplicate purchases or billing errors.
  • Products or services that cannot be delivered due to technical limitations beyond the customer's control.
  • Eligible cancellations submitted within the permitted refund period.
  • Situations specifically approved by our customer support team after review.

3. Non-Refundable Situations

Refunds may not be granted in the following situations:

  • Customer change of mind after successful delivery.
  • Incorrect information provided by the customer during purchase.
  • Misuse, modification, or unauthorized alteration of products or services.
  • Violations of our Terms and Conditions.

4. How to Request a Refund

To request a refund, please contact our customer support team and provide:

  • Order number.
  • Purchase date.
  • Reason for refund request.
  • Relevant supporting documentation if applicable.

Customer Support

Email: contact@doradoimpex.com

Phone: (659) 208-7410

5. Refund Processing Time

Approved refunds are generally processed within 7–14 business days. Actual posting times may vary depending on your payment provider or financial institution.

6. Partial Refunds

In certain circumstances, partial refunds may be issued when only part of a service has been delivered or when administrative or processing fees apply.

7. Policy Changes

DoradoImpex reserves the right to modify this Refund Policy at any time. Updated versions will be posted on this page with the revised effective date.

8. Independent Service Provider Notice

DoradoImpex is an independent reseller and service provider. Unless explicitly stated, we are not affiliated with, endorsed by, or officially associated with printer manufacturers or third-party brands referenced on this website.

9. Contact Information

If you have questions regarding this Refund Policy, please contact us:

Email: contact@doradoimpex.com

Phone: (659) 208-7410

Address:1207/343 & 1207/1/343/1, 9th Main, 7th Sector, HSR Layout, Bangalore, Karnataka 560102

This policy is designed to provide transparency regarding refund eligibility, timelines, and customer rights.