Return Policy

1. Overview

At DoradoImpex, we strive to provide quality products and services. This Return Policy explains the conditions under which products may be returned and outlines the process for submitting a return request.

2. Return Eligibility

Products may be eligible for return when the return request is submitted within the applicable return period and the product satisfies our return requirements.

• Product received in damaged condition during shipment.
• Incorrect product received compared to the confirmed order.
• Product defects identified during normal use and verified by our support team.
• Returns approved by customer support after review of the request.

3. Non-Eligible Returns

Certain situations may not qualify for product returns.

• Products damaged due to misuse, negligence, modification, or unauthorized repairs.
• Products returned without proof of purchase.
• Products returned outside the applicable return period.
• Products showing excessive wear or intentional damage.

4. Return Request Procedure

To initiate a return request, customers should contact our support team and provide:

• Order number.
• Purchase date.
• Reason for return request.
• Photographs or supporting information when applicable.

Our team will review the request and provide further instructions if the return is approved.

5. Return Shipping Responsibility

Unless otherwise required by applicable law or specifically approved by DoradoImpex, customers are generally responsible for return shipping expenses associated with returning products.

Return shipping instructions will be provided by our customer support team during the return authorization process.

6. Product Inspection

Returned products may be inspected upon receipt to verify eligibility, condition, and compliance with this Return Policy.

Processing timelines may vary depending on the condition and complexity of the inspection.

7. Return Processing Timeline

Approved return requests are typically processed within 7–14 business days after the returned product is received and inspected.

Additional time may be required during periods of high request volume or where additional review is necessary.

8. Independent Service Provider Notice

DoradoImpex is an independent reseller and service provider. Unless explicitly stated, we are not affiliated with, endorsed by, or officially associated with HP®, Canon®, Epson®, Brother®, Microsoft®, or other manufacturers.

9. Changes to This Policy

DoradoImpex reserves the right to modify this Return Policy at any time. Updated versions will be published on this page along with the revised effective date.

10. Contact Information

If you have questions regarding this Return Policy, please contact us:

Email: contact@doradoimpex.com

Phone: (659) 208-7410

Address:1207/343 & 1207/1/343/1, 9th Main, 7th Sector, HSR Layout, Bangalore, Karnataka 560102