Warranty Policy

1. Overview

DoradoImpex is committed to providing reliable products and services. This Warranty Policy explains the scope of warranty coverage, eligibility requirements, claim procedures, limitations, and exclusions applicable to products purchased through our website.

2. Warranty Coverage

Subject to the terms outlined in this policy, DoradoImpex may provide limited warranty coverage for eligible products against verified manufacturing defects or material failures occurring during normal use.

• Defects in materials or workmanship.
• Product functionality issues verified by our support team.
• Eligible warranty requests submitted within the applicable warranty period.

3. Warranty Period

Warranty periods may vary depending on the specific product purchased.

The applicable warranty duration, if available, will be communicated on the product page, invoice, order confirmation, or accompanying documentation.

Unless otherwise specified, warranty coverage begins on the original purchase date.

4. Warranty Claim Procedure

To submit a warranty claim, customers must contact our support team and provide:

• Order number or proof of purchase.
• Product details.
• Description of the issue.
• Supporting photographs, screenshots, or diagnostic information where applicable.

Our support team will review the information and advise on the next steps for claim evaluation.

5. Warranty Exclusions

Warranty coverage does not apply to issues resulting from:

• Improper installation or setup.
• Unauthorized modifications or repairs.
• Misuse, abuse, neglect, or accidental damage.
• Normal wear and tear.
• Use outside recommended operating conditions.
• Damage caused by third-party products, software, accessories, or services.

6. Warranty Resolution Options

If a warranty claim is approved, DoradoImpex may, at its discretion:

• Repair the product.
• Replace the product with an equivalent item.
• Provide a refund where appropriate and permitted by applicable policies.

The chosen resolution method will depend on product availability, defect verification, and applicable legal requirements.

7. Warranty Processing Timeline

Warranty claims are generally reviewed within 7–14 business days after all requested information has been received.

Processing times may vary depending on product type, complexity of the issue, and verification requirements.

8. Limitation of Warranty

Except where prohibited by applicable law, this warranty is limited to the remedies expressly described in this policy.

DoradoImpex shall not be liable for indirect, incidental, special, or consequential damages arising from the use or inability to use any product.

9. Independent Service Provider Notice

DoradoImpex is an independent reseller and service provider.

Unless explicitly stated otherwise, DoradoImpex is not affiliated with, endorsed by, authorized by, or acting on behalf of HP®, Canon®, Epson®, Brother®, Microsoft®, or any other printer manufacturer.

All trademarks, brand names, and logos remain the property of their respective owners and are used solely for identification and compatibility purposes.

10. Changes to This Warranty Policy

DoradoImpex reserves the right to update or modify this Warranty Policy at any time.

Any changes will be posted on this page along with the updated revision date.

11. Contact Information

If you have questions regarding this Warranty Policy, please contact us:

Email: contact@doradoimpex.com

Phone: (659) 208-7410

Address:1207/343 & 1207/1/343/1, 9th Main, 7th Sector, HSR Layout, Bangalore, Karnataka 560102